{"id":18280,"date":"2019-06-24T14:21:21","date_gmt":"2019-06-24T20:21:21","guid":{"rendered":"https:\/\/memberpress.com\/?p=18280"},"modified":"2026-02-24T12:59:33","modified_gmt":"2026-02-24T17:59:33","slug":"failed-payments-how-to-handle-them-in-your-membership-site","status":"publish","type":"post","link":"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/","title":{"rendered":"Pagamentos n\u00e3o realizados: Como lidar com eles em seu site de associa\u00e7\u00e3o"},"content":{"rendered":"<p class=\"wp-block-paragraph\">When you build a membership site, you\u2019re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6aa33ec593bee\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">O QUE H\u00c1 DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6aa33ec593bee\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Happen\" >Como ocorrem as falhas de pagamento?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Impact_My_Business\" >Como os pagamentos falhos afetam minha empresa?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_I_Handle_a_Failed_Payment\" >Como lidar com uma falha no pagamento?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Dont_panic\" >Don\u2019t panic.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Make_sure_everyone_is_informed\" >Certifique-se de que todos estejam informados.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Offer_a_solution\" >Ofere\u00e7a uma solu\u00e7\u00e3o.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Be_professional\" >Seja profissional.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Learn_from_it\" >Aprenda com isso.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_to_Avoid_Failed_Payments_in_the_First_Place\" >Como evitar falhas nos pagamentos em primeiro lugar<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#MemberPress_settings_for_failed_payments\" >Configura\u00e7\u00f5es do MemberPress para pagamentos com falha<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Stripe\" >Recupera\u00e7\u00e3o de pagamentos falhos com o Stripe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_PayPal\" >Recupera\u00e7\u00e3o de pagamentos com falha com o PayPal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Authorizenet\" >Recupera\u00e7\u00e3o de pagamentos com falha com o Authorize.net<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#The_Churn_Buster_Plugin\" >O plug-in Churn Buster<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/stg.memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Final_Thoughts\" >Considera\u00e7\u00f5es finais<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Essa pode ser uma situa\u00e7\u00e3o estressante, mas fique tranquilo, pois h\u00e1 algumas maneiras f\u00e1ceis de lidar com esse problema! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this post, we\u2019ll discuss the <strong>raz\u00f5es pelas quais<\/strong> os pagamentos on-line podem falhar em seu site de associa\u00e7\u00e3o. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ll also talk about <strong>como<\/strong> your online business can handle these failed payments as gracefully as possible, and we\u2019ll go over some ways to <strong>evitar <\/strong>pagamentos falhos em primeiro lugar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vamos come\u00e7ar!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Happen\"><\/span>Como ocorrem as falhas de pagamento?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\"><img decoding=\"async\" width=\"725\" height=\"482\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\" alt=\"Data de validade do cart\u00e3o de cr\u00e9dito\" class=\"wp-image-40078\" srcset=\"https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg 725w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-300x199.jpg 300w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-256x170.jpg 256w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-700x465.jpg 700w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-156x104.jpg 156w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-600x400.jpg 600w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A vantagem de ter um neg\u00f3cio on-line \u00e9 que voc\u00ea pode aceitar pagamentos de v\u00e1rias maneiras diferentes (cart\u00f5es de cr\u00e9dito\/d\u00e9bito, Stripe, <a href=\"https:\/\/memberpress.com\/blog\/using-square-for-payments\/\" title=\"\">Quadrado<\/a>PayPal, carteiras digitais, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No entanto, quando ocorre uma falha no pagamento, os propriet\u00e1rios de empresas aprendem rapidamente que essas op\u00e7\u00f5es de pagamento convenientes podem ser tanto uma b\u00ean\u00e7\u00e3o quanto uma maldi\u00e7\u00e3o. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As causas mais comuns de falhas nos pagamentos incluem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Um cart\u00e3o de d\u00e9bito\/cr\u00e9dito vencido ou cancelado<\/li>\n\n\n\n<li>Falta de fundos no cart\u00e3o de cr\u00e9dito\/d\u00e9bito <\/li>\n\n\n\n<li>Dados incorretos da conta banc\u00e1ria ou do cart\u00e3o<\/li>\n\n\n\n<li>Um erro em seu gateway de pagamento<\/li>\n\n\n\n<li>A hold placed on the customer\u2019s account\/card due to the bank\u2019s fraud prevention<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Impact_My_Business\"><\/span>Como os pagamentos falhos afetam minha empresa?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Independentemente de a falha no pagamento ser ou n\u00e3o culpa sua, ela pode afetar negativamente sua empresa de filia\u00e7\u00e3o. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Talvez voc\u00ea n\u00e3o consiga acessar seus fundos assim que desejar, ou talvez perca totalmente essa renda.<\/li>\n\n\n\n<li>Um membro cujo pagamento falhar pode n\u00e3o querer lidar com o inc\u00f4modo de retornar para fazer outro pagamento, portanto, voc\u00ea poderia <strong>perder um cliente<\/strong>.<\/li>\n\n\n\n<li>Os clientes podem perder a confian\u00e7a em sua empresa se um pagamento falhar, e talvez n\u00e3o queiram voltar. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\" alt=\"cliente insatisfeito com o fato de ter dado o polegar para baixo\" class=\"wp-image-40080\" srcset=\"https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg 724w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-300x200.jpg 300w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-255x170.jpg 255w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-700x467.jpg 700w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-156x104.jpg 156w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Losing a customer is a serious consequence. If your site experiences a lot of failed payments, those consequences can be catastrophic. So it\u2019s important that you understand what to do when failed payments happen to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_I_Handle_a_Failed_Payment\"><\/span>Como lidar com uma falha no pagamento?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Failed payments happen. It\u2019s just part of doing business online. So when they happen to you, make sure you\u2019re well armed to handle the situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A seguir, algumas dicas \u00fateis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Don\u2019t panic.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A primeira coisa que voc\u00ea deve fazer quando ocorrer uma falha no pagamento \u00e9 lembrar-se de manter a calma. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Like we said, failed payments happen to the best of us. And the calmer you are, the greater the chances you won\u2019t offend your customer by overreacting. It\u2019s okay to be alarmed, but make sure you\u2019re relaxed so you can handle the situation properly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\"><img decoding=\"async\" width=\"736\" height=\"474\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\" alt=\"Mulher em estado de p\u00e2nico, cercada por imagens emba\u00e7adas\" class=\"wp-image-40081\" srcset=\"https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg 736w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-300x193.jpg 300w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-264x170.jpg 264w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-700x451.jpg 700w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-156x100.jpg 156w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_sure_everyone_is_informed\"><\/span>Certifique-se de que todos estejam informados.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This one is super important! When a failed payment occurs, don\u2019t assume your customer is aware of it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So first, reach out to your customer to let them know of the problem. Not only is this good customer service, it also shows your customer that you\u2019re aware of them and that they\u2019re important to you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Offer_a_solution\"><\/span>Ofere\u00e7a uma solu\u00e7\u00e3o.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve alerted your customer to the problem, you\u2019ll want to offer a solution for how to fix it. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue is on your end, let them know you\u2019ve fixed the problem. If it\u2019s something on their end, provide easy-to-understand steps on how to get things squared away.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quanto mais f\u00e1ceis e claras forem as instru\u00e7\u00f5es, maiores ser\u00e3o as chances de o cliente segui-las.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_professional\"><\/span>Seja profissional.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A failed payment can be embarrassing for both you and your customer. But it\u2019s important to remain professional \u2013 for the good of the customer and for your own good. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\" alt=\"empres\u00e1rio calmo e controlado sentado em sua mesa\" class=\"wp-image-40082\" srcset=\"https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg 724w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-300x200.jpg 300w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-255x170.jpg 255w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-700x467.jpg 700w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-156x104.jpg 156w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Never take a failed payment or a lack of a response from your customer to heart. All you can do is communicate the problem, offer a solution, and wait. You can\u2019t force a member to return to your membership site, and you wouldn\u2019t want to anyway!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Learn_from_it\"><\/span>Aprenda com isso.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Por \u00faltimo, mas n\u00e3o menos importante, aproveite a oportunidade para aprender com esse contratempo. Independentemente de ter sido um problema seu ou n\u00e3o, voc\u00ea sempre pode usar a situa\u00e7\u00e3o como uma experi\u00eancia de aprendizado para fazer melhor no futuro!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Avoid_Failed_Payments_in_the_First_Place\"><\/span>Como evitar falhas nos pagamentos em primeiro lugar<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\"><img decoding=\"async\" width=\"705\" height=\"496\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\" alt=\"Preparado e n\u00e3o preparado escrito em um quadro negro\" class=\"wp-image-40083\" srcset=\"https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg 705w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-300x211.jpg 300w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-242x170.jpg 242w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-700x492.jpg 700w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-156x110.jpg 156w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea sabe como diz o ditado: <em>A preven\u00e7\u00e3o \u00e9 o melhor rem\u00e9dio<\/em>. O mesmo vale para pagamentos n\u00e3o realizados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Felizmente, h\u00e1 uma s\u00e9rie de coisas que voc\u00ea pode fazer para se antecipar ao problema da falta de pagamento antes que ele comece.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O MemberPress tem recursos integrados para recupera\u00e7\u00e3o de pagamentos com falha que funcionam em conjunto com seu gateway de pagamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below, we\u2019ll go over general MemberPress settings for failed payments, and we\u2019ll talk about a few gateway-specific solutions. Last, we\u2019ll clue you in on an awesome plugin that keeps working to capture lost payments long after the gateway gives up.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MemberPress_settings_for_failed_payments\"><\/span>Configura\u00e7\u00f5es do MemberPress para pagamentos com falha<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O MemberPress possui uma configura\u00e7\u00e3o pr\u00e1tica para recuperar seus pagamentos com falha. Para encontr\u00e1-la, acesse o painel do WordPress &gt; MemberPress &gt; Configura\u00e7\u00f5es &gt; guia E-mails.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the list of automated emails, you\u2019ll see an option titled, \u201cSend Failed Transaction Notice\u201d. Just check the box to enable the setting.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg\" alt=\"MemberPress \"recover failed transaction\" email settings\" class=\"wp-image-40040\" srcset=\"https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg 1024w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-300x169.jpg 300w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-768x432.jpg 768w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-302x170.jpg 302w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-840x472.jpg 840w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1216x684.jpg 1216w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-700x394.jpg 700w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-156x88.jpg 156w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1080x607.jpg 1080w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg 1480w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Uma vez ativada, essa fun\u00e7\u00e3o enviar\u00e1 um e-mail para qualquer cliente cujo pagamento falhar. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s a default message out of the box, but you can edit the message any way you like. For example, you might include a link to the member\u2019s account page so they can quickly and easily update their payment details.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Stripe\"><\/span>Recupera\u00e7\u00e3o de pagamentos falhos com o Stripe <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea usar o gateway de pagamento Stripe, poder\u00e1 configurar um <strong>programa\u00e7\u00e3o de novas tentativas personalizada<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To get this functionality, go to the Stripe Dashboard > Settings > Billing > Subscriptions and emails > Manage failed payments, and set it up so that a member\u2019s card is charged again after X amount of time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tamb\u00e9m pode usar <a href=\"https:\/\/stripe.com\/docs\/invoicing\/automatic-collection\" target=\"_blank\" rel=\"noopener nofollow\">Repeti\u00e7\u00f5es inteligentes do Stripe<\/a>. This super cool feature determines an optimized time, then attempts to charge a customer\u2019s card again at that time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_PayPal\"><\/span>Recupera\u00e7\u00e3o de pagamentos com falha com o PayPal<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s nothing to set up or customize with PayPal-specific payment recovery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s uma falha no pagamento, o PayPal far\u00e1 tr\u00eas novas tentativas em um per\u00edodo de 15 dias (cada tentativa com cinco dias de intervalo). Se todas as tentativas falharem ap\u00f3s os 15 dias, a assinatura ser\u00e1 cancelada automaticamente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Authorizenet\"><\/span>Recupera\u00e7\u00e3o de pagamentos com falha com o Authorize.net<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No que se refere \u00e0 recupera\u00e7\u00e3o de pagamentos, o gateway de pagamento Authorize.net tamb\u00e9m \u00e9 bastante simples (embora \u00fatil!).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you enable the Automatic Retry feature, a member\u2019s subscription will remain in a \u201cpending\u201d state until the card is updated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Churn_Buster_Plugin\"><\/span>O plug-in Churn Buster<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\"><img decoding=\"async\" width=\"740\" height=\"542\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\" alt=\"Calculadora de impacto de reten\u00e7\u00e3o\" class=\"wp-image-14605\" srcset=\"https:\/\/stg.memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png 740w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-300x220.png 300w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-232x170.png 232w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-700x513.png 700w, https:\/\/stg.memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-156x114.png 156w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A beleza de <a href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\" target=\"_blank\" rel=\"noopener nofollow sponsored\">Churn Buster<\/a> est\u00e1 em seu <strong>recursos preventivos<\/strong>. O plug-in lembra os membros de atualizarem os cart\u00f5es de cr\u00e9dito que est\u00e3o prestes a expirar e at\u00e9 ajuda a resolver problemas de insufici\u00eancia de fundos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E, \u00e9 claro, mesmo muito tempo depois de seu gateway de pagamento ter desistido, o Churn Buster continua trabalhando arduamente para recuperar seus pagamentos com falha, caso eles ocorram. Ele conta at\u00e9 mesmo com recursos que podem otimizar o momento estrat\u00e9gico e a frequ\u00eancia das novas tentativas de cobran\u00e7a no cart\u00e3o \u2013 resultando em maior sucesso. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Churn Buster\u2019s optimized retry schedule is highly effective in helping to recover failed payments caused by things like daily spending limits, temporary holds, and processing timeouts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A melhor parte? O Churn Buster oferece aos novos clientes uma avalia\u00e7\u00e3o gratuita de 14 dias.<\/p>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_3e12cfb15fd14162497de61288b50366\" href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\" rel=\"nofollow sponsored\" target=\"_blank\" class=\"button button-blue center\">Confira o Churn Buster<\/a>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Considera\u00e7\u00f5es finais<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o importa o tipo de neg\u00f3cio on-line que voc\u00ea tenha, a falha de pagamentos pode aparecer a qualquer momento. Nunca se esque\u00e7a de manter a calma e lidar com a situa\u00e7\u00e3o de forma tranquila e profissional. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E lembre-se, a preven\u00e7\u00e3o \u00e9 realmente o melhor rem\u00e9dio. Esperamos que nossas dicas o ajudem a lidar com seus pagamentos falhos como um chefe!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea j\u00e1 teve que lidar com uma falha de pagamento? Como voc\u00ea lidou com isso?<\/p>","protected":false},"excerpt":{"rendered":"<p>When you build a membership site, you\u2019re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income. This can be a stressful situation, but rest assured that there are some easy ways to handle [\u2026]<\/p>\n","protected":false},"author":20788,"featured_media":40050,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,134,102,145],"tags":[1556],"class_list":["post-18280","post","type-post","status-publish","format-standard","has-post-thumbnail","category-advice","category-how-to-2","category-monetization","category-tools","tag-converter","entry"],"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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