{"id":62903,"date":"2024-02-13T10:59:40","date_gmt":"2024-02-13T15:59:40","guid":{"rendered":"https:\/\/memberpress.com\/docs\/manage-subscriptions-and-transactions-with-authorize-net\/"},"modified":"2024-02-21T08:22:30","modified_gmt":"2024-02-21T13:22:30","slug":"manage-subscriptions-and-transactions-with-authorize-net","status":"publish","type":"ht_kb","link":"https:\/\/stg.memberpress.com\/es\/docs\/manage-subscriptions-and-transactions-with-authorize-net\/","title":{"rendered":"C\u00f3mo gestionar suscripciones y transacciones con Authorize.net"},"content":{"rendered":"<div class=\"callout\">\n\t<p id=\"top\">\n\t\t<strong><u> Cubierto en este art\u00edculo:<\/u><\/strong>\n\t<\/p>\n\t<ul>\n\t\t<li><a href=\"#cancelling\">C\u00f3mo cancelar suscripciones<\/a><\/li>\n\t\t<li><a href=\"#failed-payments\">Gesti\u00f3n de pagos fallidos<\/a><\/li>\n\t\t<li><a href=\"#add\">C\u00f3mo a\u00f1adir un pago pendiente<\/a><\/li>\t\n\t<\/ul>\n<\/div><h2 id=\"cancelling\">Cancelaci\u00f3n de suscripciones en Authorize.net<\/h2><div>Normally, you\u2019ll want to cancel subscriptions directly in MemberPress as <a href=\"http:\/\/docs.memberpress.com\/article\/181-canceling-subscriptions\">esbozado aqu\u00ed<\/a>. Sin embargo, es posible que tenga que cancelar una suscripci\u00f3n directamente en su cuenta de authorize.net. Por ejemplo, esto ser\u00eda necesario si ha eliminado una suscripci\u00f3n en MemberPress antes de cancelarla correctamente. En tales casos, siga estas instrucciones para cancelar directamente en authorize.net:<\/div><ol><li>Acceda a su cuenta de Authorize.net<\/li><li>Haga clic en <i>Herramientas &gt; Facturaci\u00f3n recurrente<\/i><\/li><li>Ver suscripciones activas<\/li><li>Find the user\u2019s subscription in the list, and click on its <b>ID de suscripci\u00f3n<\/b> enlace<\/li><li>Pulse \"<b>Editar suscripci\u00f3n<\/b>\u201d en la parte superior<\/li><li>Pulse \"<b>Cancelar suscripci\u00f3n<\/b>\u201d en la parte superior<\/li><li>Pulse \"<b>OK<\/b>\u201d en la ventana emergente para confirmar la cancelaci\u00f3n.<\/li><\/ol><p>\n<a class=\"callout dashed\" href=\"#top\">Volver arriba<\/a>\n<\/p><h2 id=\"failed-payments\">Gesti\u00f3n de pagos fallidos<\/h2><div>If a member\u2019s payment fails and Authorize.net\u2019s Automatic Retry feature isn\u2019t enabled, then you will need to manually recharge the member\u2019s payment in Authorize.net. If Automatic Retry is enabled, then the member\u2019s subscription will remain in a \u201csuspended\u201d state until they update the card tied to their subscription in MemberPress. Once updated, Authorize.net will automatically retry the failed payment for the subscription.<\/div><div>Authorize.net\u2019s Automatic Retry feature can be enabled by following these steps:<\/div><ol><li>Inicie sesi\u00f3n en su cuenta de Authorize.net;<\/li><li>Acceder a la <b>Facturaci\u00f3n peri\u00f3dica<\/b> en la p\u00e1gina <i>Herramientas <\/i>secci\u00f3n;<\/li><li>Pulse el bot\u00f3n \"<b>Activar reintento autom\u00e1tico<\/b>\u201d y, a continuaci\u00f3n, \u201c<b>Activar reintento autom\u00e1tico<\/b>\".<\/li><\/ol><p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n<strong>Nota: <\/strong> Authorize.net\u2019s Automatic Retry can not be disabled once it\u2019s been activated in your account.\n<\/p><p>\n<a class=\"callout dashed\" href=\"#top\">Volver arriba<\/a>\n<\/p><h2 id=\"add\">A\u00f1adir un pago pendiente<\/h2><div>Siga estas instrucciones si ve un pago completado en su cuenta Authorize.net, pero ese pago no se refleja en el <i>MemberPress &gt; Transacciones<\/i> p\u00e1gina y\/o no est\u00e1 conectado a su suscripci\u00f3n en el <i>MemberPress &gt; Suscripciones<\/i> p\u00e1gina *.\u00a0<\/div>\n        <div class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><p>Tenga en cuenta que la falta de un pago es se\u00f1al de que su integraci\u00f3n con Authorize.net no se ha configurado correctamente seg\u00fan las instrucciones anteriores. Compruebe dos y tres veces la configuraci\u00f3n y p\u00f3ngase en contacto con <a href=\"https:\/\/memberpress.com\/support\/\" target=\"_blank\" rel=\"noopener\">Soporte MemberPress<\/a> si sigues teniendo problemas.<\/p><\/div>\n      <div>*<b><i>\u00a0If you see a Subscription ID on the\u00a0MemberPress > Subscriptions page for the user, but it looks like mp-sub-xxxxxxxxxxx, you\u2019ll need to\u00a0follow <\/i><\/b><a href=\"https:\/\/memberpress.com\/docs\/editing-subscriptions\/\"><b><i>estas instrucciones<\/i><\/b><\/a><b><i> antes de proceder al paso 1.<\/i><\/b>\u00a0<\/div><h3 style=\"margin-left: 20px;\">Paso 1: Busque el ID de transacci\u00f3n del pago en Authorize.net.<\/h3><div>To begin, you\u2019ll need to find the payment (if you are not already aware of it). Information you can use to search for it includes:<\/div><ul><li>El ID de suscripci\u00f3n (si se trata de una suscripci\u00f3n recurrente) tal y como aparece en la p\u00e1gina MemberPress &gt; Suscripciones (busque una cadena de n\u00fameros).<\/li><li>The user\u2019s email, which can be found on the WordPress > Users page OR the MemberPress > Members page<\/li><li>La fecha en que se produjo la facturaci\u00f3n<\/li><\/ul><h5 style=\"margin-left: 20px;\">With that information in hand, you can find the transaction ID in Authorize.net by doing the following (note: these steps come directly from an authorize.net\u2019s support page; for the full page. please <a href=\"https:\/\/support.authorize.net\/s\/article\/How-Do-I-Search-for-Transactions\" target=\"_blank\" rel=\"noopener\">pulse aqu\u00ed<\/a>):<\/h5><ol><li>Acceda a la interfaz para comerciantes en <a href=\"https:\/\/account.authorize.net\/\">https:\/\/account.authorize.net<\/a>.<\/li><li>Haga clic en\u00a0<strong>Transacci\u00f3n<\/strong>\u00a0<strong>Buscar en\u00a0<\/strong>de la barra de herramientas principal.<\/li><li>Haga clic en\u00a0<strong>Buscar una transacci\u00f3n\u00a0<\/strong>en el men\u00fa principal de la izquierda.<\/li><li>Introduzca uno o varios par\u00e1metros de b\u00fasqueda en los campos previstos para ello.<\/li><li>Haga clic en el bot\u00f3n\u00a0<strong>Mostrar\u00a0<\/strong>para elegir cu\u00e1ntos resultados mostrar por p\u00e1gina: 10 (por defecto), 15, 20 o 25 resultados.<\/li><li>Haga clic en\u00a0<strong>Buscar en\u00a0<\/strong>para mostrar su Resumen de Transacciones. Esto mostrar\u00e1 sus resultados:<\/li><\/ol><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/08\/Authorize.net-Transaction-ID.png\" style=\"width: 100%; max-width: 100%; \"><\/p><p>Copie el ID de transacci\u00f3n que ve debajo de\u00a0<em>Identificaci\u00f3n de g\u00e9nero <\/em>column. You\u2019ll use this in Step 2.<\/p><h3 style=\"margin-left: 20px;\">Paso 2: a\u00f1adir manualmente la transacci\u00f3n<\/h3><div>Para a\u00f1adir manualmente el pago que falta, puede seguir estos pasos en funci\u00f3n del tipo de pago que haya recibido:<\/div><h5>Un pago \u00fanico (NO asociado a una suscripci\u00f3n peri\u00f3dica existente):<\/h5><ol><li>Ir a <i>MemberPress &gt; Transacciones<\/i>.<\/li><li>Seleccione <b>A\u00f1adir nuevo<\/b> en la parte superior de la p\u00e1gina.<\/li><li>Pegue el <i>ID de transacci\u00f3n<\/i> que identificaste en el Paso 1 en el <b>N\u00famero de transacci\u00f3n<\/b>.<\/li><li>Select the user you\u2019d like the transaction to be associated with. You can start typing in the username, and available options will pop up.<\/li><li>Seleccione <i>Afiliaci\u00f3n <\/i>a la que debe asociarse la transacci\u00f3n.<\/li><li>A\u00f1adir la transacci\u00f3n <b>Subtotal<\/b>\u00a0importe. Debe ser lo que te pag\u00f3 el usuario.<\/li><li>A\u00f1ada los datos relativos a los impuestos si procede.<\/li><li>Fije el <i>Estado <\/i>de la transacci\u00f3n a <b>Complete<\/b>.<\/li><li>Fije el <i>Pasarela\u00a0<\/i>a <b>Autorizar.net<\/b>.<\/li><li>Deje en blanco el campo Suscripci\u00f3n.<\/li><li>A\u00f1ada el <b>Fecha de creaci\u00f3n<\/b>. La fecha que establezca aqu\u00ed ser\u00e1 la fecha en la que el usuario le pag\u00f3.<\/li><li>A\u00f1ada el <b>Fecha de expiraci\u00f3n<\/b>. The date you set here will be the date the user\u2019s payment is set to expire.<\/li><li>Seleccione <b>Cree<\/b>.<\/li><\/ol><h5>Si desea a\u00f1adir una transacci\u00f3n a una ya existente\u00a0<em>recurrente<\/em>\u00a0suscripci\u00f3n:<\/h5><ol><li>Ir a <i>MemberPress &gt; Suscripciones<\/i>.<\/li><li>Search for the user\u2019s subscription to which you\u2019d like to add the missing payment.<\/li><li>Hover over the subscription\u2019s unique ID and click on the \u201c<b>A\u00f1adir Txn<\/b>\u201d enlace.<\/li><li>Pegue el <i>ID de transacci\u00f3n<\/i>\u00a0que identificaste en el Paso 1 en el <b>N\u00famero de transacci\u00f3n<\/b>.<\/li><li>Select the user you\u2019d like the transaction to be associated with. You can start typing in the username, and available options will pop up.<\/li><li>Seleccione <i>Afiliaci\u00f3n <\/i>a la que debe asociarse la transacci\u00f3n.<\/li><li>A\u00f1adir la transacci\u00f3n\u00a0<b>Subtotal<\/b>\u00a0importe. Debe ser lo que te pag\u00f3 el usuario.<\/li><li>A\u00f1ada los datos relativos a los impuestos si procede.<\/li><li>Fije el\u00a0<i>Estado\u00a0<\/i>de la transacci\u00f3n a <b>Complete<\/b>.<\/li><li>Fije el\u00a0<i>Pasarela\u00a0<\/i>a <b>Autorizar.net<\/b>.<\/li><li>Deja el campo Suscripci\u00f3n tal cual (deber\u00eda haberse rellenado autom\u00e1ticamente con el ID correcto).<\/li><li>A\u00f1ada el <b>Fecha de creaci\u00f3n<\/b>. La fecha que establezca aqu\u00ed ser\u00e1 la fecha en la que el usuario le pag\u00f3.<\/li><li>A\u00f1ada el <b>Fecha de expiraci\u00f3n<\/b>. The date you set here will be the date the user\u2019s payment is set to expire.<\/li><li>Seleccione <b>Cree<\/b>.<\/li><\/ol><h3 style=\"margin-left: 20px;\">Paso 3: Verificar<\/h3><div>After completing these steps, the payment should be correctly added, and the user\u2019s subscription should be marked active, as highlighted here :\u00a0<\/div><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/08\/Added-Payment-Authorize.net_.png\" style=\"width: 100%; max-width: 100%; \"><\/p><p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n<strong>Nota: <\/strong> En el <em>MemberPress &gt; Suscripci\u00f3n<\/em> p\u00e1gina, el\u00a0<em>Activo<\/em> La columna de la suscripci\u00f3n debe establecerse en un <strong>verde S\u00ed<\/strong>\u00a0y el <em>Caduca el<\/em>\u00a0column should reflect the missing payment\u2019s expiration date.\n<\/p><p>\n<a class=\"callout dashed\" href=\"#top\">Volver arriba<\/a>\n<\/p>","protected":false},"excerpt":{"rendered":"<p>Covered in this article: How to Cancel Subscriptions Handling Failed Payments How to Add a Missing Payment Canceling Subscriptions in Authorize.net Normally, you\u2019ll want to cancel subscriptions directly in MemberPress as outlined here. However, you may need to cancel a subscription directly in your authorize.net account. For example, this would be necessary if you deleted [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1275],"ht-kb-tag":[1388,1387],"class_list":["post-62903","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-authorize-net","ht_kb_tag-subcription","ht_kb_tag-subcriptions","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Covered in this article: How to Cancel Subscriptions Handling Failed Payments How to Add a Missing Payment Canceling Subscriptions in Authorize.net Normally, you&#039;ll want to cancel subscriptions directly in MemberPress as outlined here. 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